Kristin Zibell writes for UX Magazine about Seven UX Best Practices of Community Design. These are all excellent tips which libraries will want to consider incorporating into their next website redesign.
“A user’s community is more important than ever. Businesses are mining online communities for valuable consumer information that can influence every phase in their go-to-market cycle, from product innovation to fostering repeat purchases. The definitive tome on the social movement, Groundswell: Winning in a World Transformed by Social Technologies, foretells, “Within a few years, a company that doesn’t engage in this sort of activity will look dated… companies that aren’t wired into the groundswell in 2012 will look very 20th century—which is to say, out of touch.”