How to Grow and Manage an Engaged Online Community

Patricia Redsicker at the Social Media Examiner writes about How to Grow and Manage an Engaged Online Community. If you’re looking to build your library’s online participation, you’ll want to check out this article in which the author highlights sections of the recently published Online Community Management for Dummies book. Here are the topics discussed:

  • #1: Wearing the Many Hats of a Community Manager (Chapter 3)
  • #2: Handling Criticism and Negativity About Your Brand (Chapter 7)
  • #3: Creating a Welcome Plan for New Members (Chapter 9)
  • #4: Interacting With Members Through Social Networks (Chapter 10)
  • #5: Paying Attention to the Numbers (Chapter 13)