Card Sorting from A–Z: Part VIII – Making Recommendations After a Closed Card Sort

This is part of a series of posts which is based on a 3-hour hands-on workshop I offer on this topic. Be sure and check out the preceding posts:

Card Sorting from A–Z: Overview
Card Sorting form A-Z: Part I – Why and When
Card Sorting from A-Z: Part II – How to Prepare for a Card Sort
Card Sorting from A–Z: Part III – How to Implement an Open Card Sort
Card Sorting from A–Z: Part IV – How to Analyze Results of an Open Card Sort
Card Sorting from A–Z: Part V – How to Make Recommendations Based on Findings
Card Sorting from A–Z: Part VI – How to Implement a Closed Card Sort
Card Sorting from A–Z: Part VII – How to Analyze Results of a Closed Card Sort

 

How to Make Recommendations After a Closed Card Sort

 

After you have finished your analysis of the closed card sort, you should definitely have some recommendations to make based on your findings.  It may be helpful to create a final document, or summary including both your key findings from the study as well as your recommendations and strategies.  This way, your client/supervisor/committee can then decide on the next action to take based on your findings.  Your document may look something like this:

Library Closed Card Sort

 

Key Findings

  • About the Library, My Account, and Programs & Services were the most effective categories.

  • The Recommended category proved relatively precise capturing 17/20 possible related items and 0 mislabeled items.

  • The Online Resources category proved to be somewhat problematic for users.

  • The Collections category proved to be the place users turned to when they didn’t know where something would/should be classified.

  • The Events category proved noticably lacking in items.

  • The Misc. category was dominated by Recommended-related articles.

 

Recommendations

  • Change the Online Resources category to something more descriptive comparative to the context of content items such as Digital Resources and test its performance in a follow-up sort.

  • Run a follow-up closed sort using the Guides category rather than Recommended and compare precision rates.

  • Unless the library expects to expand its Events-related content items, its removal as a category is recommended.

  • Use all other categories as they are.

 

Next: Tools and Resources