7 Things Library Customers Want NOW

Lisa Carlucci Thomas, Director and Founder of Design Think Do writes for Text a Librarian about 7 Things Library Customers Want NOW. This brief but insightful article discusses what attributes drive patrons’ “attention to the library, rather than a crowdsourced data channel, commercial service, or search engine” Here are the first four factors discussed:

  • Convenience
  • Community
  • Immediacy
  • Accuracy