Computer support specialists offer help customers and employees of organizations troubleshoot problems they're having with computer hardware or software. They may work as technical support specialists, who focus their work on supporting a company's information technology (IT) department. In this case they test, evaluate, maintain, and troubleshoot an organization's networks. Specialists may also work as help-desk technicians, who focus on helping customers with computer-related issues. They ask questions to diagnose a problem and walk customers through problem-solving steps. They may also repair computer equipment and train users in how to use hardware or software. The statistics listed above and the list of common job duties below are provided by the U.S. Bureau of Labor Statistics (BLS).
- Test network systems.
- Perform routine maintenance to ensure that networks are functioning properly.
- Fix issues with local area networks (LAN), wide area networks (WAN), and Internet systems.
- Pay attention to customer's needs and help them troubleshoot a problem.
Job Growth for
Computer Support Specialist
Becoming a Computer Support SpecialistA bachelor's degree in computer science, information science, engineering, or a related field is a common requirement for computer support specialist careers. These degrees include instruction in computer programming, database system management, operating systems, and numerous mathematical topics. However, some employers hire candidates who have associate degrees or some postsecondary course work. The educational requirement is dependent on the demands of the position. Bachelor's degrees are needed for more technical jobs in computer support, while careers in call centers may not have high educational demands. Some employers offer on-the-job training to prepare new hires for the type of work they'll be doing. The training period typically lasts for three months, although it may be longer for more technical jobs, according to the BLS. Computer support specialist training may continue throughout a worker's career due to the need to learn about new and innovative technologies. To succeed as a computer support specialist you need to have strong interpersonal, listening, problem-solving, and speaking skills.
- Discrete Math
- Computer Programming
- Operating Systems
- Programming Languages