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Be Your Own Tech Support
Web Worker Daily has posted a helpful guide to 10 steps you can take to Be Your Own Tech Support. These are all very good tips. And I’ll add a couple of quick ones to the list which deal with problems that I am often emailed about by my students:
- If you’re on the Web and are having trouble with a Web site, or a Web form, try switching browsers before determining that it’s “broken”…some sites just work better with Firefox vs. IE, etc. Also, make sure you have the latest version of your browsers installed.
- If you’re in your library and can’t view a website or video, the link may not be broken but may be blocked by your systems office…try it again when you get home.
- And I can’t agree more with Meryl’s sixth suggestion which is “Search the web for a solution” – I have found nearly all my troubleshooting answers this way. There is a wealth of information posted in forums, message boards, and help sites and I’ve found more often than not that I’m not the first person experiencing the problem. If you can’t find the answer this way, I’d also suggest finding an appropriate forum and posing a question. I’ve received tons of advice, code snippets, and resolutions from helpful people who have responded to my queries.
Got a troubleshooting tip to add? Please share it in the comments!
