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IM in the OPAC
David Lee King and the folks at the The Topeka and Shawnee County Public Library have integrated an interesting feature into their online catalog. They have embedded a Meebo chat widget into the unsuccessful keyword search results page, so that when patrons are having difficulty locating resources, they can contact a librarian via instant messaging, or the telephone number they display beside the widget. What a great way to offer an Ask a Librarian service, right when patrons most need it!
via David Lee King
